Contents

List of Figures

List of Tables

Title and Copyright Information

Preface

• Audience
• Documentation Accessibility
• Conventions

1 How to Read this Guide

2 Monitoring Performance

• 2.1 Monitoring Views and Dimensions
• 2.2 Using ECIDs to Track Requests
• 2.3 Setting up End-to-end Monitoring
  • 2.3.1 Set up Enterprise Manager
  • 2.3.2 Set up Java Virtual Machine Diagnostics
  • 2.3.3 Set up Real User Experience Insight
  • 2.3.4 Set up Business Transaction Management
  • 2.3.5 Create the Business Application
• 2.4 User Roles and Privileges

3 Understanding the User Experience

• 3.1 What Does RUEI Discover?
• 3.2 Viewing and Analyzing RUEI Data
  • 3.2.1 Dashboards
  • 3.2.2 Reports
  • 3.2.3 Session Diagnostics
  • 3.2.4 User Flows
  • 3.2.5 KPIs and Service Level Agreements
• 3.3 What Questions Can RUEI Answer?
• 3.4 What Aspects of RUEI Can You Access from the EM Console?
• 3.5 How Does RUEI Work with BTM and JVM Diagnostics?

4 Discovering Services and Working with Transactions

• 4.1 What Does Business Transaction Management Discover?
• 4.2 Defining Transactions
• 4.3 Monitoring Transactions
• 4.4 What Questions Can Business Transaction Management Answer?
• 4.5 Accessing BTM from the Enterprise Manager Console
• 4.6 How Does Business Transaction Management Work with RUEI and JVM Diagnostics?

5 Getting Detailed Execution Information

• 5.1 Using JVM Diagnostics
• 5.2 Using Request Instance Diagnostics

6 Monitoring Business Applications

• 6.1 Introduction to Business Applications
  • 6.1.1 Systems, Services, Business Applications, and Key Components
  • 6.1.2 MyBank: An Example Business Application
• 6.2 Prerequisites and Considerations
  • 6.2.1 Requirements for Using RUEI
  • 6.2.2 Requirements for Using BTM
• 6.3 Registering RUEI/BTM Systems
• 6.4 Creating Business Applications
• 6.5 Monitoring Business Applications
• 6.6 Monitoring RUEI Options
  • 6.6.1 Monitoring RUEI Data
    • 6.6.1.1 RUEI Key Performance Indicators Tab
    • 6.6.1.2 Usage Data Tab
    • 6.6.1.3 Violations Data Tab
    • 6.6.1.4 User Flows Tab
  • 6.6.2 Working With Session Diagnostics
    • 6.6.2.1 Getting Started
    • 6.6.2.2 Customizing Session Diagnostics Reporting
    • 6.6.2.3 Exporting Full Session Information
    • 6.6.2.4 Exporting Session Pages to Microsoft Excel
  • 6.6.3 Monitoring RUEI Metrics
• 6.7 Monitoring KPI and SLA Alert Reporting
• 6.8 Monitoring BTM Transactions in Enterprise Manager
• 6.9 Working Within Business Transaction Manager
  • 6.9.1 Summary Information
  • 6.9.2 Analyzing Transaction Information
  • 6.9.3 Viewing Alerts
  • 6.9.4 Viewing Transaction Instances
  • 6.9.5 Viewing Message Logs
  • 6.9.6 Viewing Service Level Agreement Compliance
  • 6.9.7 Viewing Policies Applied to Transactions
  • 6.9.8 Viewing Transaction Profile Information
  • 6.9.9 Viewing Transaction Conditions
  • 6.9.10 Viewing Transaction Properties

7 Monitoring End-to-end Performance

• 7.1 Troubleshooting: A Case Study
• 7.2 Finding Solutions

Index